LQI VS HQI

LQI VS HQI
Low quality information vs High quality information

Why subject yourself to information that will never impact your life.
What happens in the news or with the Kardashians does not and will not ever change your life, at least in a positive way. Why not instead focus on things that actually impact your life.

  • Health
  • Job/Career
  • Business
  • Self Help

These small suggestions alone will propel you towards any goal you may have in life.
Make a conscience effort of knowing how much time is spent on low quality information. I guarantee that you’ll be shocked at the amount, I know I was. Check out this TEDEX video by Richard St.John on The Importance Of Focus

How To Take Out The Trash!

Weeding Out The Troublemakers

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I’ve been in the furnished rental business in Toronto for over 15 years and I can count only 2 serious incidences that places got trashed. Once a prominent actor had an in-prompt to dinner party in his penthouse suite, by the look of the suite everyone showed. Cigarette and cigar butts on the floor,  spills on the furniture, carpet, beer and liquor bottle spewed throughout the suite. Oh! did I mention it was a particularly “warm” Friday night and the end of the month. The last night of stay in the suite, flights were booked for the next morning. As I’m sure you have guessed the penthouse fermented until Monday morning when maid service was scheduled for cleaning and my next set of clients were scheduled to move in that afternoon. Stressful was a word that could make the short list, absolutely. Walls had to be patched and painted, professional carpet/house cleaners had to be brought in to remove the stains and what contributed to the stench that permeated every inch of the suite. It was an unpleasant moment to say the least. What I later learned was just a series of misunderstandings. (The broken telephone theory) I’m very thankful to deal with such great people. The people behind the film industry in Toronto are second to none, they are in the business of keeping everyone happy. What would have taken mere mortals days took them hours, because they care. Most of us have an intuition about a person or a situation but it doesn’t always work. It’s really unfortunate that this happened and I by no means am trying to equate my story to theirs but it does arise on occasion. Picture where you live, I could almost bet this has happened in your community. Growing up I had been to a few house parties in high school where parents had gone away only to come back to thousands in repairs. Airbnb if they could predict the future would spend their time undoing all that has happened. Should they thoroughly investigate this situation and others to improve on services? Without question. These subhumans fall through the cracks from time to time, that’s where the real attention belongs. The people behind Airbnb had an idea to change peoples lives in a positive way by building this business. The Alberta family had a similar dream in helping their family by using Airbnb’s idea to improve on their lives. Both ideas served one another, until someone without care destroyed all. When something like this happens, your forced discover new ways to improve, protect what’s important and how make it even better. As I write this I keep thinking of that phrase “Don’t let the terrorists win” A little over the top sure, but same premiss. Imagine the Alberta family and Airbnb fight back together, what if they could create a way to not only solve this issue for other families but make it even better. The best ideas and improvements are created out of failures ask Alexander Graham Bell. So what happens now, does this Alberta family and rightfully so, shutdown and shun Airbnb and it’s industry? Does it force changes and laws by politicians to prevent this from happening again? How will the changes if any affect the millions of others that travel the world and enjoy good deals and a unique stay? Only time will tell. 

My thought’s to the family.

4 suggestions to improve the odds of a good tenant.

1.) Lengthen the stays to a min of 1-2 weeks. It’ll deter the majority of weekend warriors.

2.) Make sure to do a thorough credit check. Spend the money! An ounce of prevention is worth a pound of cure.

3.) Check references Call every reference, a casual conversation can reveal a lot about the people your renting to, their family do they have any kids,type of friends.

4.) Neighborhood Watch Have your neighbors keep an eye on you place for suspicious activity or if you live in a condo, that’s where all those gifts to the concierge pay off.

P.S.

I would love to hear your opinion or ideas, please post in our comment section.

Shut Up & Stand Out

“We have two ears and one mouth so we can listen twice as much as we speak.” Epictetus

One of the best qualities to have in the concierge/Lifestyle Management industry is great listening skills. If your listening intently you often pick up slight subtleties your clients share that you can sometimes use to improve their level of service. There’s nothing like surprising a client with something they need unexpectedly. Possessing such a skills makes you in demand and superhuman in your clients eyes. Malcom Forbes says it best “The art of conversation lies in listening.” Attend any gathering or dinner party and you’ll find them there “the listeners” using their talents. Listeners are always recognized as the smartest person in the room. I find this attribute rarely considered, even though it contributes to successful businesses, respectable careers and a Rolodex of mentors and motivators. So why aren’t more people taking advantage? How do we lose the word “me” and listen better? The short answer is be genuine, asked questions about people’s lives and interests and “shut up!“. Forget that internal monologue telling you how much smarter you are, and how much better you could do. Imagine the last time you really felt heard by your friend or a colleague, how did you feel? People like Nelson Mandela, Richard Branson, Oprah Winfrey all from different walks of life yet have one thing in common, they’re all great listeners. If you believe every person that you meet has something to share of value listening is simple. So how do you measure the performance of such a fine tool on either side of your head? By the number of invitations you receive.

Before a meeting or dinner party I will self talk to heighten my listening skills. Your mind is like a computer, whatever you put into it is what you’ll get out. I self talk my best outcome before hand, for example if I want to improve my listening skills I would say. I’m a brilliant listener and someone is about to share something brilliant today that only I could hear. It triggers my subconscious mind to be ready.

1.)Be Genuine

2.)Put yourself in their shoes.

3.)Ask about people about their lives and interests.

4.)Ask questions. Use words like How and Really?

5.)Wait for the invitations and repeat.

I hope this helps you as much as it’s helped me. Please share your stories I would love to hear them.

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How to communicate effectively

 

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You never know when a moment and a few sincere words can have an impact on a life” ~ Zig Ziglar
The most valuable tool in life is communication. When you are a effective communicator, you gain better opportunities. How would you like a better job, or win that contract that somehow you thought wasn’t attainable. It’s great to be able to chit chat with people, but how do you begin to develop the skills necessary for stronger relationships. To establish a deeper bond the conversation has to maneuver beyond the weather. The 32nd President for example, Franklin D. Roosevelt was a master in the art of communication. Prior to having a visitor to his office, he would stay up the night before and study topics he knew his guest would be interested in discussing. The strongest aspiration of any human being in life, is to be understood and appreciated. According to Dale Carnegie author of How to Win Friends and Influence People, success can be found in the “genuine” interest of others. Resist your first instinct to talk about yourself and put that energy into lifting others, trust me it’ll comeback to you ten-fold. People don’t care how much you know until they know how much you care. Want to be successful in life and business, learn to communicate effectively.
Toronto Courses: Dale Carnegie Training

Get The Lifestyle You’ve Always Wanted?

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Outsource for success
One of the biggest things I see with clients today is that they try to do it all. How does one manage their career and family.That’s a lot of hats to wear for an already busy life. I find the balance is often tipped when business and personal lives collide. The demands of your work vs the demands of your family are always evolving and can erode any schedule with ease. So how do you find that middle ground? Maybe instead of wearing every hat why not outsource the skills that help improve your lifestyle. Give yourself the gift of free time to restore balance and regain your life again. The biggest thing in improving your lifestyle is to understand your motivations. What comes first for you, family, career, friends. I find every person or family have their own unique set of challenges. If your an elite athlete for example, you may want to improve on a specialty skill or spend more time with your family. By understanding what your motivations are you can carefully plan what’s important. Once you’ve done that, you can now have things that are of less importance outsourced. Having more time and less hassles for the things you enjoy is where you find joie de vi·vre. Wether your a business executive or a pro athlete, your time can be better spent in places that improve on your unique way of life. Business or personal, outsourcing tasks that are of less importance only adds value to a healthier lifestyle.

Flipping The Bird To Customer Service

 

Dave Hoefler / Water Photos / CC BY-NC-SA

No, Not My Department, I can’t, Im not authorized, Please hold, You’ll have to call back later, Not my job. We have all had this happen to us as customers and or as business owners. Every time I hear any answer like that I just cringe. If you make widgets at Acme Widget Co. You are no longer just a widget maker. Today any position requires that you be a representative of the company. In a heightened age of customer service and competition you have to be hungry. So how do we adapt? Review and understand what the client wants and then give it to them ten fold.
Prepare yourself mentally, use the word yes with conviction, serve people with passion and compassion and know that every customer is important and valued.
I believe success can be had by anyone that uses the word yes in any sentence. Replace the bird with appreciation and kindness, turn it into a wonderful experience and customers will share great stories of service.

5 Simple Secrets Of Building Trust With Clients

Want to get closer to your clients? Build Trust.
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In my concierge business I have been fortunate to work with all kinds of interesting clients from celebrities, pro athletes to prominent businessmen and in every case the building blocks was trust. Today you not only need exceptional skills, innate knowledge and speed of service, you need to earn trust for that lasting relationship. If you want success in any business you must earn trust.

Here are 5 simple secrets to help you build trust with clients.

1.) Be Transparent 

Its like dating, you’re not moving in after the first date. The most effective way I have found was to be as transparent as possible, be honest allow yourself to be vulnerable and share openly. It usually takes 5-7 interactions before people feel comfortable with you.

2.) Go the extra mile

The extra mile is what your competition has been doing, Its time to up the milage. There will always be a place in life for someone that says I can do that for you or can I help you with anything else. Always look for ways to help, sometimes its not related to what you do. If you listen carefully your clients will tell you what they like or need, and if you provide it without them asking, they will know you care.

3.) Yes is always the answer

When your clients ask you for something, do you think the word no at any time is the right answer? The only time no is used in my world is when I’m asked to do something illegal or immoral. I always try to up the ante by adding more value to the request or service.

4.) Be Accountable

In this world all you have is your word and if you can’t keep it you don’t have a business. My clients rely on me to deliver, and each time I do it builds trust. I assure every client by my actions and constant updates of my progress. If my clients aren’t satisfied they don’t pay period.

5.) Put yourself in their shoes

 Try make decisions from you clients point of view and if your unsure ask. A carpenter always measures twice and cuts once.

Proving yourself trustworthy isn’t easy, but anything worthwhile never is.

Post your comments or insights as to how you build trust, I would love to hear them.

Temporary Housing 5 Unique ways to find what your looking for.

 

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You just landed a new job in Toronto, Where should I live? You have no furniture, not sure what area will work for you or your family. The answer is temporary furnished housing. Temporary housing will provide you a living space with furniture in almost any city in the world. How do you find someone who specializes in furnished accommodations?

 Below are 5 unique ways that will help you on your quest.

1.)Google Search
Google search websites under Furnished housing, Temporary housing, Furnished apartments. Make sure to include the city and or area of interest.
2.)Airbnb
This company can help you discover suites and homes around the world with a click of your mobile phone. They are a well known company making a mark in the industry. If its a room or a castle your looking for they can provide.
3.)Independent
Independent owners lease their properties furnished throughout the city from lofts to Mansions you can often find them on listings such as Craigslist or Kijiji.
4.)Hotels
Obviously hotels can provide great locations and access to services that can fit a clients needs. In Toronto we have many hotels that can suit your specific needs as well as your pocketbook.
5.)Corporate Housing Company
Corporate Housing are professional companies that rent out furnished apartments, condos or houses on a temporary basis to individuals and or companies.
Investing a little time and energy into your search will lead you to a better outcome.

Starbucks Service With Heart

Every morning I get a Starbucks Long Shot water first Americano from this one location in downtown Toronto. The amazing lady that manages the coffee shop and I had a conversation about the making of an Americano. I was sharing with her how it is never consistent no matter where I go. So I asked her why is it so difficult to make? In my mind Im already in think mode of what it might be. The machines not calibrated or not cleaned regularly as they should be, or Maybe the machine is just running too hot. Well the science behind the answer I got wasn’t expected but it was well received. So here is the breakdown of how to make a perfect Grande Long Shot Water first Americano from a well known and respected expert in the industry. Withheart

People don’t care about how much you know until they know how much you care. John C. Maxwell

If your interested in how to have one made properly, click on the link below Josh Weiner on Quora has the best explanation of the why and how of a great tasting Americano.

TheBestAmericano