LQI VS HQI

LQI VS HQI
Low quality information vs High quality information

Why subject yourself to information that will never impact your life.
What happens in the news or with the Kardashians does not and will not ever change your life, at least in a positive way. Why not instead focus on things that actually impact your life.

  • Health
  • Job/Career
  • Business
  • Self Help

These small suggestions alone will propel you towards any goal you may have in life.
Make a conscience effort of knowing how much time is spent on low quality information. I guarantee that you’ll be shocked at the amount, I know I was. Check out this TEDEX video by Richard St.John on The Importance Of Focus

How To Win an Argument Everytime

How To Win An Argument 

Never Argue
How many personal dealing have you had where the outcome has been beyond expectations because you’ve proved your point beyond a reasonable doubt, not any I would imagine. The idea of piercing your targets skull with the point of your finger until they relent is quit powerful I must admit, has this tactic worked for me, never. Although I know the outcome, I’m somehow compelled to test it and others every now and then. (I say sorry a lot.) You never win an argument, actually let me correct that you can win the argument and nothing else. If your interested in influencing someones opinion for business or to just be respected, arguing isn’t the answer. No one wants to hear anything you have to say especially after a verbal thrashing/diarrhea, would you? Negative emotions never produce positive results, Just ask Abraham Lincoln, he was challenged to a duel because he berated someone endlessly. Can you imagine duelling? Where every comment had real life ending consequence, I’m sure all sentences would be carefully worded. Arguments are a skill set with negative returns, no one wins.

If your interested in winning friends or business associates or just plain be respected, smile, be genuine, and listen more than you think you should.

One of my favourite tools in learning people skills is this timeless book. 

https://www.youtube.com/watch?v=n4R2p9WnzAo

Social Media vs Dinner Parties

social mediaWhen I started my furnished housing business marketing wasn’t like it is today. My marketing plan consisted of a series of newspaper ads and a lot of cold calling. I’m sure you can understand how odd it felt when I was told that way of advertising has died. It was working yesterday why the change now, the answer obviously was progression. My first obstacle was accepting the fact that the “old way” of doing things had ended and to embrace the new. Resistance to change is in our DNA and I believe I have an extra strand or two just for entertainment purposes. Quiet the lizard brain as Seth Godin describes it. I find when your open to new ideas and quiet the lizard brain the answers seem to find you. My first real experience with social media prior to the revolution came via Facebook. I set up a account to share pictures with people we had met on vacation. It wasn’t long after I was overwhelmed by people I had not talked to in years. My computer began to make noise, sounds I hadn’t heard from it before, An annoying Ping, that wouldn’t stop. Ping!, Ping! It was friends and family connecting with me that I haven’t talked to in years. I began to recognize that Facebook allowed me to catch up with people I’ve missed or lost contact with over the years and the distance no longer mattered. Despite the anxiety of the number of people that wanted to connect, (PING! PING!) my experience was pretty positive. Still not entirely understanding the full potential I continued learning. I started researching anything I could find on social media, which lead me to some great people in the industry like Gary Vaynerchuk, Chris Brogan and my first book “Unmarketing” by Scott Stratten. After considering the many options my choice was twitter and blogging. I chose these two as it suited my appetite to interact with people and share passions. While doing my research you begin to have questions and the biggest one was how long is it going to take? The answer was always the same from every social media professional. “it’s going to take time”. You need the time to build a relationship and you can’t have trust until that happens. Invest some time in yourself and in others to get there, be involved in discussions online, ask questions, make suggestions. Today I find myself enjoying the learning curve of the “twitterverse” and how it actually adds to my social and business life. My description of social media is like being at a dinner party, you politely introduce yourself, share, ask, listen, repeat, its that simple. I’m really having great time meeting new and interesting people who are for the most part happy to help. Having tools that can get like minded people together is always a plus in my book. We’ve been doing dinner parties to connect since the beginning of time. Now that we have a tool like social media I find it faster, convenient and of course less messy. 

I would love to hear your first experience with social media. Leave a comment or connect with me on twitter @chrisgenge

Shut Up & Stand Out

“We have two ears and one mouth so we can listen twice as much as we speak.” Epictetus

One of the best qualities to have in the concierge/Lifestyle Management industry is great listening skills. If your listening intently you often pick up slight subtleties your clients share that you can sometimes use to improve their level of service. There’s nothing like surprising a client with something they need unexpectedly. Possessing such a skills makes you in demand and superhuman in your clients eyes. Malcom Forbes says it best “The art of conversation lies in listening.” Attend any gathering or dinner party and you’ll find them there “the listeners” using their talents. Listeners are always recognized as the smartest person in the room. I find this attribute rarely considered, even though it contributes to successful businesses, respectable careers and a Rolodex of mentors and motivators. So why aren’t more people taking advantage? How do we lose the word “me” and listen better? The short answer is be genuine, asked questions about people’s lives and interests and “shut up!“. Forget that internal monologue telling you how much smarter you are, and how much better you could do. Imagine the last time you really felt heard by your friend or a colleague, how did you feel? People like Nelson Mandela, Richard Branson, Oprah Winfrey all from different walks of life yet have one thing in common, they’re all great listeners. If you believe every person that you meet has something to share of value listening is simple. So how do you measure the performance of such a fine tool on either side of your head? By the number of invitations you receive.

Before a meeting or dinner party I will self talk to heighten my listening skills. Your mind is like a computer, whatever you put into it is what you’ll get out. I self talk my best outcome before hand, for example if I want to improve my listening skills I would say. I’m a brilliant listener and someone is about to share something brilliant today that only I could hear. It triggers my subconscious mind to be ready.

1.)Be Genuine

2.)Put yourself in their shoes.

3.)Ask about people about their lives and interests.

4.)Ask questions. Use words like How and Really?

5.)Wait for the invitations and repeat.

I hope this helps you as much as it’s helped me. Please share your stories I would love to hear them.

IMG_4837.JPG

How to communicate effectively

 

Communication1
You never know when a moment and a few sincere words can have an impact on a life” ~ Zig Ziglar
The most valuable tool in life is communication. When you are a effective communicator, you gain better opportunities. How would you like a better job, or win that contract that somehow you thought wasn’t attainable. It’s great to be able to chit chat with people, but how do you begin to develop the skills necessary for stronger relationships. To establish a deeper bond the conversation has to maneuver beyond the weather. The 32nd President for example, Franklin D. Roosevelt was a master in the art of communication. Prior to having a visitor to his office, he would stay up the night before and study topics he knew his guest would be interested in discussing. The strongest aspiration of any human being in life, is to be understood and appreciated. According to Dale Carnegie author of How to Win Friends and Influence People, success can be found in the “genuine” interest of others. Resist your first instinct to talk about yourself and put that energy into lifting others, trust me it’ll comeback to you ten-fold. People don’t care how much you know until they know how much you care. Want to be successful in life and business, learn to communicate effectively.
Toronto Courses: Dale Carnegie Training

Get The Lifestyle You’ve Always Wanted?

lifestyle
Outsource for success
One of the biggest things I see with clients today is that they try to do it all. How does one manage their career and family.That’s a lot of hats to wear for an already busy life. I find the balance is often tipped when business and personal lives collide. The demands of your work vs the demands of your family are always evolving and can erode any schedule with ease. So how do you find that middle ground? Maybe instead of wearing every hat why not outsource the skills that help improve your lifestyle. Give yourself the gift of free time to restore balance and regain your life again. The biggest thing in improving your lifestyle is to understand your motivations. What comes first for you, family, career, friends. I find every person or family have their own unique set of challenges. If your an elite athlete for example, you may want to improve on a specialty skill or spend more time with your family. By understanding what your motivations are you can carefully plan what’s important. Once you’ve done that, you can now have things that are of less importance outsourced. Having more time and less hassles for the things you enjoy is where you find joie de vi·vre. Wether your a business executive or a pro athlete, your time can be better spent in places that improve on your unique way of life. Business or personal, outsourcing tasks that are of less importance only adds value to a healthier lifestyle.

Flipping The Bird To Customer Service

 

Dave Hoefler / Water Photos / CC BY-NC-SA

No, Not My Department, I can’t, Im not authorized, Please hold, You’ll have to call back later, Not my job. We have all had this happen to us as customers and or as business owners. Every time I hear any answer like that I just cringe. If you make widgets at Acme Widget Co. You are no longer just a widget maker. Today any position requires that you be a representative of the company. In a heightened age of customer service and competition you have to be hungry. So how do we adapt? Review and understand what the client wants and then give it to them ten fold.
Prepare yourself mentally, use the word yes with conviction, serve people with passion and compassion and know that every customer is important and valued.
I believe success can be had by anyone that uses the word yes in any sentence. Replace the bird with appreciation and kindness, turn it into a wonderful experience and customers will share great stories of service.

5 Simple Secrets Of Building Trust With Clients

Want to get closer to your clients? Build Trust.
handshake

In my concierge business I have been fortunate to work with all kinds of interesting clients from celebrities, pro athletes to prominent businessmen and in every case the building blocks was trust. Today you not only need exceptional skills, innate knowledge and speed of service, you need to earn trust for that lasting relationship. If you want success in any business you must earn trust.

Here are 5 simple secrets to help you build trust with clients.

1.) Be Transparent 

Its like dating, you’re not moving in after the first date. The most effective way I have found was to be as transparent as possible, be honest allow yourself to be vulnerable and share openly. It usually takes 5-7 interactions before people feel comfortable with you.

2.) Go the extra mile

The extra mile is what your competition has been doing, Its time to up the milage. There will always be a place in life for someone that says I can do that for you or can I help you with anything else. Always look for ways to help, sometimes its not related to what you do. If you listen carefully your clients will tell you what they like or need, and if you provide it without them asking, they will know you care.

3.) Yes is always the answer

When your clients ask you for something, do you think the word no at any time is the right answer? The only time no is used in my world is when I’m asked to do something illegal or immoral. I always try to up the ante by adding more value to the request or service.

4.) Be Accountable

In this world all you have is your word and if you can’t keep it you don’t have a business. My clients rely on me to deliver, and each time I do it builds trust. I assure every client by my actions and constant updates of my progress. If my clients aren’t satisfied they don’t pay period.

5.) Put yourself in their shoes

 Try make decisions from you clients point of view and if your unsure ask. A carpenter always measures twice and cuts once.

Proving yourself trustworthy isn’t easy, but anything worthwhile never is.

Post your comments or insights as to how you build trust, I would love to hear them.

Furnished Housing? Who Really Cares!

63_p2011Who cares? Weather you’re a busy executive, professional athlete or in film and television, one of many stresses in relocating to a new city has been entrusting new people “To get it done!”. The importance of finding the right people to assist you making the right choices in a new city is a difficult situation that doesn’t get any easier. Anyone that understands the anxieties that a family can have relocating should help make the temporary housing process as easy and painless as possible. In my opinion taking a personal interest in the people I serve and building trust is the most important component in any relationship. To help improve your chances of discovering the right people for the right job, Ive put together a few short suggestions to finding who really cares.

Specialized Knowledge The Key is finding that person that specializes in furnished accommodations, knows the city and knows the people to work with to get you what you want hassle free. Imagine yourself getting a haircut by someone who does nails, they’re both in the beauty industry but specialize in two different areas. I like to consult with my clients before hand to discover their style, tastes and personality. I find it builds rapport, makes their life easier and helps me to get closer to their needs. To find the experts you’re looking for do a Google search, try using keywords such as temporary housing, furnished housing followed by the town or city. (For example temporary housing Toronto.) Other options are to phone several companies that use these services, ask colleagues and take advantage of social media. (There is always someone to offer help.)

Important Questions A great service provider will ask you and your family, what’s most important to you? Do you like being close to work or schools for your kids, downtown or suburbs. A single client might want to be be close to the downtown nightlife. Asking a lot of questions and understanding the need contrast of a family verses a single client is paramount.

Personal Concierge Service Relatively new in North America outside concierge services are in demand. Sometimes referred to as a Personal Assistant, Lifestyle Manager or Go To Guy. They offer time strapped families and businesses necessary relief of everyday tasks. Be sure to ask your agent before booking if they can provide this service. The benefits of this service alone in a new city can improve you lifestyle and lower your stress levels considerably. What is a concierge?

Availability Its always important to ask a lot of questions before you commit to a furnished rental. When you meet an agent, ask if they will make themselves available. There is nothing worse than a unreturned phone call after the sale. Now please understand that they’re a lot of great housing agents that care and will get you exactly what your looking for but won’t do what I’m about to explain. I had a spanish speaking clients wife that didn’t speak a lick of english and was new to the country. (I still remember the look on her face when I picked her up from the airport.) I was their only connection while her husband was working out of town. If she needed anything, food, shopping etc. the husband would call and I made myself available. (All my clients get my personal phone number to contact me directly.) I do it cause I love what I do and theirs nothing more rewarding than helping people when they’re in need, especially in a new city. 

I hope this helps you find someone who loves what they do and genuinely cares about the people they serve. 

Sincerely,

Chris Genge