Surprising Lessons From 100 Days of Rejection

I love how Jia Jiang turned the feeling of rejection and fear on it’s head and discovered strength in himself and inspirational people along the way.

Chasing your dream requires you put everything out there and deal with the consequences. When aspiring entrepreneur Jia Jiang left corporate life to build his dream company, he had no idea it also meant facing crushing rejection.

Jason Comley created a game to help anyone build confidence and overcome fear of rejection. Check it out! >>>www.jasoncomley.com

How To Take Out The Trash!

Weeding Out The Troublemakers

housecrash

I’ve been in the furnished rental business in Toronto for over 15 years and I can count only 2 serious incidences that places got trashed. Once a prominent actor had an in-prompt to dinner party in his penthouse suite, by the look of the suite everyone showed. Cigarette and cigar butts on the floor,  spills on the furniture, carpet, beer and liquor bottle spewed throughout the suite. Oh! did I mention it was a particularly “warm” Friday night and the end of the month. The last night of stay in the suite, flights were booked for the next morning. As I’m sure you have guessed the penthouse fermented until Monday morning when maid service was scheduled for cleaning and my next set of clients were scheduled to move in that afternoon. Stressful was a word that could make the short list, absolutely. Walls had to be patched and painted, professional carpet/house cleaners had to be brought in to remove the stains and what contributed to the stench that permeated every inch of the suite. It was an unpleasant moment to say the least. What I later learned was just a series of misunderstandings. (The broken telephone theory) I’m very thankful to deal with such great people. The people behind the film industry in Toronto are second to none, they are in the business of keeping everyone happy. What would have taken mere mortals days took them hours, because they care. Most of us have an intuition about a person or a situation but it doesn’t always work. It’s really unfortunate that this happened and I by no means am trying to equate my story to theirs but it does arise on occasion. Picture where you live, I could almost bet this has happened in your community. Growing up I had been to a few house parties in high school where parents had gone away only to come back to thousands in repairs. Airbnb if they could predict the future would spend their time undoing all that has happened. Should they thoroughly investigate this situation and others to improve on services? Without question. These subhumans fall through the cracks from time to time, that’s where the real attention belongs. The people behind Airbnb had an idea to change peoples lives in a positive way by building this business. The Alberta family had a similar dream in helping their family by using Airbnb’s idea to improve on their lives. Both ideas served one another, until someone without care destroyed all. When something like this happens, your forced discover new ways to improve, protect what’s important and how make it even better. As I write this I keep thinking of that phrase “Don’t let the terrorists win” A little over the top sure, but same premiss. Imagine the Alberta family and Airbnb fight back together, what if they could create a way to not only solve this issue for other families but make it even better. The best ideas and improvements are created out of failures ask Alexander Graham Bell. So what happens now, does this Alberta family and rightfully so, shutdown and shun Airbnb and it’s industry? Does it force changes and laws by politicians to prevent this from happening again? How will the changes if any affect the millions of others that travel the world and enjoy good deals and a unique stay? Only time will tell. 

My thought’s to the family.

4 suggestions to improve the odds of a good tenant.

1.) Lengthen the stays to a min of 1-2 weeks. It’ll deter the majority of weekend warriors.

2.) Make sure to do a thorough credit check. Spend the money! An ounce of prevention is worth a pound of cure.

3.) Check references Call every reference, a casual conversation can reveal a lot about the people your renting to, their family do they have any kids,type of friends.

4.) Neighborhood Watch Have your neighbors keep an eye on you place for suspicious activity or if you live in a condo, that’s where all those gifts to the concierge pay off.

P.S.

I would love to hear your opinion or ideas, please post in our comment section.

How To Win an Argument Everytime

How To Win An Argument 

Never Argue
How many personal dealing have you had where the outcome has been beyond expectations because you’ve proved your point beyond a reasonable doubt, not any I would imagine. The idea of piercing your targets skull with the point of your finger until they relent is quit powerful I must admit, has this tactic worked for me, never. Although I know the outcome, I’m somehow compelled to test it and others every now and then. (I say sorry a lot.) You never win an argument, actually let me correct that you can win the argument and nothing else. If your interested in influencing someones opinion for business or to just be respected, arguing isn’t the answer. No one wants to hear anything you have to say especially after a verbal thrashing/diarrhea, would you? Negative emotions never produce positive results, Just ask Abraham Lincoln, he was challenged to a duel because he berated someone endlessly. Can you imagine duelling? Where every comment had real life ending consequence, I’m sure all sentences would be carefully worded. Arguments are a skill set with negative returns, no one wins.

If your interested in winning friends or business associates or just plain be respected, smile, be genuine, and listen more than you think you should.

One of my favourite tools in learning people skills is this timeless book. 

https://www.youtube.com/watch?v=n4R2p9WnzAo

Want To Be A Genius? Take A Walk

As a busy concierge/ entrepreneur in Toronto creating healthier habits as well as accomplishing the business of the day is a difficult endeavor to say the least and is also why I’m in such demand. The people I serve and the professionals I deal with have the exact same challenges, no time, more work  and a fading health regime. This simple, yet genius way to achieve your goals and be that much healthier for it. An additional benefit to walking studies have shown that exercise leads to increased creativity. Check out this link>>> Exercise/Creativity

Below are the 4 things that you’ll be accomplishing at your next meeting.

  • Health
  • Business
  • Creativity
  • Task worthy

Nilofer Merchant’s concept is quite simple: We are sitting 9.3 hours per day on average — and it is slowly killing us. “Sitting has become the smoking of our generation,” she says. So instead of having the typical work meeting, take your meetings outside — and you’ll be surprised by how easily fresh air can drive fresh thinking.

From Loan Nut To Leader How To Start A Movement

If your interested in being a leader or wondering how to start a movement Derek Sivers shows how people dance to their own drummer, literally. Derek captures it perfectly with a pinch of video and a dash of humour.

With help from some surprising footage, Derek Sivers explains how movements really get started. (Hint: it takes two.) (Recorded at TED2010, February 2010 in Long Beach, CA. Duration: 3:10) Watch Derek Sivers’ talk on TED.com, where you can download this TEDTalk, rate it, comment on it and find other talks and performances from our archive […]

The Easiest Way To Build Confidence & Accomplish Goals

goals

What could you accomplish today?

Having a goal each day makes you effective in your work, life or business. The idea of starting with one goal is to build your confidence and motivate you to have several. To create that unstoppable habit of success you have to start your day right. Pick one thing today, devise a plan and follow through. Congratulations you well on your way to accomplishing your goals.

1.) Pick one thing you would like to accomplish today that you feel is important to attack.

2.) Devise a plan, write down how you plan to execute in as many details as possible.

3.) Follow through on the plan you carefully detailed.

Book Recommendation: The Magic Of Thinking Big by David Schwartz

Social Media vs Dinner Parties

social mediaWhen I started my furnished housing business marketing wasn’t like it is today. My marketing plan consisted of a series of newspaper ads and a lot of cold calling. I’m sure you can understand how odd it felt when I was told that way of advertising has died. It was working yesterday why the change now, the answer obviously was progression. My first obstacle was accepting the fact that the “old way” of doing things had ended and to embrace the new. Resistance to change is in our DNA and I believe I have an extra strand or two just for entertainment purposes. Quiet the lizard brain as Seth Godin describes it. I find when your open to new ideas and quiet the lizard brain the answers seem to find you. My first real experience with social media prior to the revolution came via Facebook. I set up a account to share pictures with people we had met on vacation. It wasn’t long after I was overwhelmed by people I had not talked to in years. My computer began to make noise, sounds I hadn’t heard from it before, An annoying Ping, that wouldn’t stop. Ping!, Ping! It was friends and family connecting with me that I haven’t talked to in years. I began to recognize that Facebook allowed me to catch up with people I’ve missed or lost contact with over the years and the distance no longer mattered. Despite the anxiety of the number of people that wanted to connect, (PING! PING!) my experience was pretty positive. Still not entirely understanding the full potential I continued learning. I started researching anything I could find on social media, which lead me to some great people in the industry like Gary Vaynerchuk, Chris Brogan and my first book “Unmarketing” by Scott Stratten. After considering the many options my choice was twitter and blogging. I chose these two as it suited my appetite to interact with people and share passions. While doing my research you begin to have questions and the biggest one was how long is it going to take? The answer was always the same from every social media professional. “it’s going to take time”. You need the time to build a relationship and you can’t have trust until that happens. Invest some time in yourself and in others to get there, be involved in discussions online, ask questions, make suggestions. Today I find myself enjoying the learning curve of the “twitterverse” and how it actually adds to my social and business life. My description of social media is like being at a dinner party, you politely introduce yourself, share, ask, listen, repeat, its that simple. I’m really having great time meeting new and interesting people who are for the most part happy to help. Having tools that can get like minded people together is always a plus in my book. We’ve been doing dinner parties to connect since the beginning of time. Now that we have a tool like social media I find it faster, convenient and of course less messy. 

I would love to hear your first experience with social media. Leave a comment or connect with me on twitter @chrisgenge

Shut Up & Stand Out

“We have two ears and one mouth so we can listen twice as much as we speak.” Epictetus

One of the best qualities to have in the concierge/Lifestyle Management industry is great listening skills. If your listening intently you often pick up slight subtleties your clients share that you can sometimes use to improve their level of service. There’s nothing like surprising a client with something they need unexpectedly. Possessing such a skills makes you in demand and superhuman in your clients eyes. Malcom Forbes says it best “The art of conversation lies in listening.” Attend any gathering or dinner party and you’ll find them there “the listeners” using their talents. Listeners are always recognized as the smartest person in the room. I find this attribute rarely considered, even though it contributes to successful businesses, respectable careers and a Rolodex of mentors and motivators. So why aren’t more people taking advantage? How do we lose the word “me” and listen better? The short answer is be genuine, asked questions about people’s lives and interests and “shut up!“. Forget that internal monologue telling you how much smarter you are, and how much better you could do. Imagine the last time you really felt heard by your friend or a colleague, how did you feel? People like Nelson Mandela, Richard Branson, Oprah Winfrey all from different walks of life yet have one thing in common, they’re all great listeners. If you believe every person that you meet has something to share of value listening is simple. So how do you measure the performance of such a fine tool on either side of your head? By the number of invitations you receive.

Before a meeting or dinner party I will self talk to heighten my listening skills. Your mind is like a computer, whatever you put into it is what you’ll get out. I self talk my best outcome before hand, for example if I want to improve my listening skills I would say. I’m a brilliant listener and someone is about to share something brilliant today that only I could hear. It triggers my subconscious mind to be ready.

1.)Be Genuine

2.)Put yourself in their shoes.

3.)Ask about people about their lives and interests.

4.)Ask questions. Use words like How and Really?

5.)Wait for the invitations and repeat.

I hope this helps you as much as it’s helped me. Please share your stories I would love to hear them.

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